Returns & Exchanges

At Provisions, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our inventory, we offer returns or replacements primarily for damaged or incorrect items. Please contact our support team within 48 hours of delivery to ensure a swift resolution for any issues with your order.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original shipping packaging to help our team assess the claim.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos of the items in question.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a refund or a replacement shipment is appropriate.

• 4.
  Resolution

  Once approved, a replacement will be expedited to your address or a full refund will be credited back to your original payment method.