Frequently Asked Questions

Everything you need to know about our artisanal supplies and delivery.

How do you ensure the freshness of perishable items during shipping?

All perishable goods are packed in temperature-controlled, insulated liners with non-toxic gel ice packs to ensure they arrive at peak freshness.

Where do you source your ingredients and products?

We partner with small-batch producers, local farmers, and artisanal makers who prioritize sustainable practices and high-quality ingredients.

What is your return policy for food items?

Due to the nature of our products, we cannot accept returns on food. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to ensure that our products maintain their quality and safety standards during transit.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

How can I find allergen information for your products?

Detailed ingredient lists and allergen warnings are located on each individual product page under the 'Ingredients & Nutrition' tab.